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PROFESSIONAL EXPERIENCE

The Journey So Far.

A progression from the detail of guest operations to the broader commercial lifecycle of travel products.

Moresand Group

Travel Center UK

April 2026 – Present

Travel Product Specialist

One professional chapter: Moresand Group and its Travel Center UK brand. Based in Colombo, serving the UK outbound travel market.

Product developmentCommercial pricingMulti-centre itineraries

Siyam World Maldives

Sun Siyam Resorts

October 2024 – March 2026

Guest operations → Reservations

One resort chapter within Sun Siyam Resorts: WOW Agent / Telephone Operator, followed by Reservations Agent at Siyam World Maldives.

Guest experienceOpera PMSReservations

MY JOURNEY — FROM HOSPITALITY TO GLOBAL BUSINESS

01

October 2024 – June 2025

Hospitality foundation
Maldives island landscape providing destination context, not a photograph of Siyam World

Siyam World Maldives

WOW Agent | Telephone Operator

Connecting guests and resort teams through clear communication and attentive follow-up.

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  • Handled guest enquiries and service requests by telephone.
  • Used Opera PMS and Eleanor to coordinate service delivery with resort departments.
  • Followed up on requests for VIP and long-stay guests.
Oracle Opera PMSEleanorGuest communication

Maldives / A hospitality foundation.

02

June 2025 – March 2026

Hospitality foundation

RESERVATIONS / THE PRE-ARRIVAL EXPERIENCE

Before the welcome.
The detail.

  1. 01Clear reservation details
  2. 02Thoughtful communication
  3. 03Guest confidence

A professional perspective, illustrated.

Siyam World Maldives

Continuing within Siyam World Maldives · Sun Siyam Resorts

Reservations Agent

Supporting accurate reservations and a seamless pre-arrival experience at Siyam World Maldives.

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  • Managed guest reservations by phone and email, recording details in Opera PMS.
  • Addressed special requests and preferences, coordinating booking arrangements with internal departments.
  • Supported revenue goals and the guest’s pre-arrival experience.
Oracle Opera PMSReservationsPre-arrival coordination

Maldives / A hospitality foundation.

03

April 2026 – Present

Current chapter
London city skyline representing the UK outbound travel market

Moresand Group / Travel Center UK

Travel Product Specialist

Connecting destination knowledge with the commercial detail behind UK outbound travel products.

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  • Research destinations and develop travel products for the UK outbound market.
  • Build packages and multi-city itineraries with attention to traveller experience.
  • Collaborate with suppliers and marketing colleagues throughout the product lifecycle.
  • Analyse flight and hotel costing, commercial pricing and product optimisation.
  • Evaluate suppliers, develop multi-centre itineraries and coordinate product information for sales and marketing.
Destination researchPackage constructionCommercial analysisSupplier relationships

UK market focus; based in Colombo.

MALDIVESHospitalityTO EXPLORE
COLOMBOProfessional baseTO EXPLORE
UK MARKETProduct strategyTO EXPLORE

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THE NEXT CHAPTER

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